Customer Service Representative
Job in
Federal Way, King County, Washington, 98003, USA
Listed on 2026-07-25
Listing for:
Columbia Bank
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Manage incoming calls and written communications and resolve customer issues across departments;
Provide support on lease-related inquiries including buyouts, invoicing, billing, taxes, contract changes, and payment history requests;
Handle escalations and de-escalate complex customer situations while adhering to SLAs and policies;
Prepare and distribute customer documentation and maintain accurate records in company systems;
Collaborate cross-functionally to support customer needs and ensure seamless service delivery
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