Transaction Processor Associate

Job Description

Transaction Processor Associate II

East Hartford, CT | Full Time | Monday through Friday | $20.69 per Hour

Make a Difference Every Day!

Are you passionate about helping people and making a real impact in your community? Do you enjoy problem solving, working with technology, and providing exceptional customer service? If you're looking for a rewarding opportunity where your work directly helps families access important benefits, we want to hear from you.

Join a dedicated team that helps families receive financial assistance for food during the summer months while children are out of school. Every interaction matters, and every task you complete helps improve someone's life.

What We Offer

• Competitive pay of $20.69 per hour
• Monday through Friday schedule
• No nights or weekends
• Business hours: 8:30 AM to 5:00 PM
• Professional office environment
• Paid training
• Opportunity to gain valuable government program and customer service experience
• Supportive team focused on quality and success

What You'll Do

• Assist families by providing professional, courteous telephone support
• Process applications and consumer information accurately
• Research, analyze, and update records using multiple computer systems
• Screen applicants and enter information into program applications
• Process denial letters according to established procedures
• Document all customer interactions thoroughly and accurately
• Communicate with clients through verbal and written correspondence
• Meet daily productivity and quality goals
• Resolve customer questions with empathy and professionalism
• Support inbound customer service operations when needed
• Follow established policies, procedures, and attendance standards

We're Looking For Someone Who

• Enjoys helping people and providing outstanding customer service
• Can remain calm and professional during challenging conversations
• Thrives in a structured, fast paced environment
• Has exceptional attention to detail and accuracy
• Is comfortable working with multiple computer applications simultaneously
• Can prioritize work and adapt to changing priorities
• Is dependable, motivated, and committed to producing quality work
• Has strong problem solving and critical thinking skills

Minimum Qualifications

Candidates must meet at least two of the following:

• Associate's degree or higher from an accredited college or university
• Six months or more of call center or customer facing support experience
• Experience processing eligibility or benefit determinations

Required Skills

• Typing speed of 40 WPM or higher
• Strong computer navigation skills
• Excellent written and verbal communication
• Ability to meet production and quality standards
• Strong organizational skills
• Ability to work independently after training
• Commitment to accuracy and customer satisfaction

Work Environment

• Professional office setting
• Full time position
• Monday through Friday
• Hours:
  
  8:30 AM to 5:00 PM
• No weekends

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Ir