Client Service Manager - Water​/Wastewater

Job Description

The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ’s services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.

Key Responsibilities:

• Achieve sales targets by leading new pursuits and cultivating, establishing, and maintaining client and partner relationships.
• Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency.
• Lead one or more client service teams, coordinate resources and activities, and connect people to projects.
• Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget.
• Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results.

Qualifications:

• Bachelor’s and/or Master’s degree in Civil or Environmental Engineering, or a similar engineering field.
• 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
• Professional Engineer (PE) license in Washington.
• Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools.
• Demonstrated ability to provide excellent client service.
• Strong writing, editing, and research skills.
• Strong analytical and problem‑solving abilities.
• Some travel within the Federal Way area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary.

Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential.

Salary range: $140,000 to $200,000, anticipated; may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.

Benefits:
Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, competitive PTO and holiday plan, and other benefits and programs.

Kennedy Jenks is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy‑related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.