Member Consultant II

Member Consultant II

BECU is a credit union with 1.5 million members and over $30 billion in managed assets.

The target pay range for this position is $26.00–$32.12 per hour. Compensation decisions are determined based on skills, experience, and education. Performance‑based incentives may also be available.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Member Consultant II, you will provide a seamless, high‑quality member experience. You will use your expertise to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary.

• Deliver exceptional member experience and sales consultation using product knowledge across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all loan documents that originate through outbound/inbound call center, ensuring each member’s needs are fulfilled.
• Assist the community with financial wellness, including education programs, budgeting, debt management, and access to planning resources.

• Member Consultant II: $26.00–$32.12 per hour

• Based in a pod covering Federal Way Crossings and Federal Way Pavilions branches.
• Rotation across all pod branches for up to the first year.
• Minimum one‑year commitment before pursuing other opportunities within BECU.
• Training includes travel to Tukwila Financial Center.
• Commutes between branches and training location required.
• Flexibility: schedules given 30 days in advance but may adapt to varying business needs.

• 12 weeks, Monday‑Friday shifts between 8:00 AM and 6:30 PM.

• Flexible shifts Monday‑Friday, 8:00 AM–6:30 PM.
• Up to 3 Saturdays per month, 8:30 AM–1:30 PM.

Minimum qualifications:

• Bachelor’s degree or equivalent related experience.
• Minimum 2 years of sales‑oriented, financial, or retail experience.

Desired qualifications:

• One year of experience in a financial institution.
• Spanish language fluency highly desirable.
• Strong sales process understanding and pipeline management.
• Proficiency with learning new systems and programs; ability to navigate multiple systems simultaneously.
• Ability to complete 12‑week in‑house training after hire.
• Comprehensive understanding of credit union objectives and products.
• Knowledge of state and federal laws pertaining to membership, deposit, and loan products.
• Proficient verbal and written communication skills.
• Problem resolution, negotiation, organization, multitasking, and peer coaching skills.
• Flexibility to work variable shifts.