Northern Loan Officer II

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JOB CODE: NHLOII

FLSA STATUS: Non-Exempt

REPORTS TO: Home Loan Production Manager

DEPT: Home Loans

SUPERVISES: None

The Home Loan Officer plays a crucial role in the early stages of the mortgage loan application process by gathering and validating essential data. This position requires the expertise to ask borrowers for additional information when necessary. The Loan Officer must have a deep understanding of all product offerings within the home loan department, including conforming mortgages, home equity loans, land loans, and manufactured home loans, and be able to recommend the best options to meet the borrower's needs.

The Loan Officer conducts interviews with members in person, by phone, or online, to determine the most suitable product and pricing. They are authorized to review, prepare, and submit loan applications for approval or denial by the designated underwriter. Additionally, the officer ensures compliance with credit union policies and investor guidelines by reviewing rates, fees, and loan guidelines for each application.

The Home Loan Officer also aids members regarding Red Canoe Credit Union’s services and policies, focusing on loans and financial counseling. They are committed to delivering excellent service, responding to all member communications within 24 hours in line with the department's service standards.

• REGULATORY COMPLIANCE – Ensure timely preparation and delivery of all initial disclosures for conventional and portfolio loans in accordance with RESPA guidelines. Verify that all loans comply with RESPA and Fair Lending regulations by accurately disclosing all fees on the Loan Estimate and Closing Disclosure.
• INTERVIEWS – Conduct interviews with members to assess their home loan needs and recommend the best product and pricing options. Provide guidance on improving their credit profiles and financial situations. Assist members with completing online applications, either in person or over the phone, for all conventional or portfolio loans.
• LOAN PACKAGES – Prepare and submit loan packages to Underwriting within 5 days by gathering income, asset, and liability documentation, reviewing credit reports, and calculating debt-to-income ratios. Ensure full compliance with Fannie Mae DU findings, investor guidelines, and RCCU policies to meet all preliminary conditions. Include additional conditions identified during the interview process that DU cannot determine from the provided information.
• DOCUMENTATION – Review initial loan documentation and provide guidance to members on any additional paperwork needed to process their loans.
• CROSS-SELL – Actively cross-sell RCCU’s retail products and services, such as checking and savings accounts, CDs, auto loans, Visa credit cards, secured and unsecured lines of credit, and online banking.
• NOTARY SERVICES – Provide public notary services when applicable.
• REFERRAL PARTNERSHIPS – Cultivate, develop and retain referral partners such as Realtors, Loan Officers from other lending institutions, Insurance Providers, Financial Advisors and Title Agents and Escrow officers.
• PROFESSIONAL DEVELOPMENT
  - Continuously expand knowledge of industry trends, new loan products, relevant regulations and rate trends. Attend training and development sessions to improve skills and provide better service to members.
• MARKETING AND BUSINESS DEVELOPMENT
  - Actively promote home loan products to prospective and existing members through networking, referrals, and local outreach.
• Participate in community events and industry meetings to build awareness of credit union mortgage services. Collaborate with the credit union’s marketing team to develop targeted campaigns and promote loan products.

• Loan File Management – Develop and consistently maintain an organized tracking system for all assigned loan files. Ensure that files are complete by identifying and retrieving any missing information.
• Data Entry and Validation – Ensure all validated loan…