Member Advisor

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Full Time CL Federal Way Branch, Federal Way, WA, US

Salary Range: $21.54 To $32.31 Hourly

Build a Career That Makes a Difference

At Red Canoe Credit Union, we're more than a financial institution. We're a people-first organization dedicated to helping our members, employees, and communities thrive. We're looking for passionate, knowledgeable, and dependable individuals who want to make a meaningful impact every day.

As a member-owned, not-for-profit credit union, our focus is simple: people over profits. When we succeed, our members benefit. If you're searching for a rewarding career where your work matters and your contributions are valued, Red Canoe could be the perfect fit.

Since 1937, we've stayed true to the cooperative principles that set credit unions apart. For nearly 90 years, we've reinvested in our members rather than shareholders, helping build stronger financial futures and stronger communities.

Today, Red Canoe serves members through 11 branches across Washington and Oregon, with members in all 50 states. While we've grown, we've never lost our local roots. Giving back, supporting our neighbors, and making a positive difference in the communities we serve are at the heart of everything we do.

Join a team that's committed to people, purpose, and community.

At Red Canoe Credit Union, we believe in rewarding talent and experience with competitive and transparent compensation.

For this role, the target hourly pay range is $24.23 to $26.12
, within a broader range of $21.54 to $32.31
, depending on qualifications. Actual compensation is based on a variety of factors, including job-related skills, experience, education, and training.

In addition to base salary, we offer performance-based incentive opportunities that vary by role. These incentives are designed to recognize and reward strong individual and team contributions.

Job Code

MBRAD1

FLSA STATUS

Non-Exempt

REPORTS TO

Branch Mananger

DEPT

Operations

SUPERVISES

None

WAGE

REVISED

As a Member Advisorat Red Canoe Credit Union, you will be the face of the credit union, responsible for delivering outstanding member service by assisting individuals with their financial needs. This role involves performing routine banking transactions, opening and maintaining accounts, identifying opportunities to promote financial products and services, and building meaningful relationships with members. The Member Advisor plays a key role in supporting the financial wellbeing of members while ensuring accuracy, professionalism, and compliance with credit union policies.

• Member Services
• Deliver professional, accurate, and caring service to members in person, via drive-thru, and over the phone.
• Create a positive member experience by responding to members’ needs with professionalism and care.
• Address member inquiries regarding accounts, services, and policies in a timely and professional manner.
• Troubleshoot account issues, research problems, and elevate complex matters to appropriate departments.
• Retail Operations
• Accurately and efficiently process routine transactions including deposits, withdrawals, payments, and transfers.
• Open and maintain checking, savings, certificates, and other deposit accounts, including fiduciary accounts, while providing expert assistance and support.
• Assist members with account changes, safe deposit boxes, fraud reports, and product support.
• Educate members on electronic services such as online banking, mobile apps, bill pay, and e-statements.
• Adhere to authority-level check acceptance limits, securing approvals as required.
• Trained to handle vault transactions including balancing.
• Balancing & Cash Handling
• Maintain accurate cash drawer balances, keeping discrepancies within acceptable limits.
• Manage assigned funds and ensure cash levels stay within drawer and vault limits.
• Verify and balance all incoming checks for accuracy.
• Perform end-of-day closing procedures to ensure branch totals are balanced.
• Identify member needs and recommend appropriate credit union products and services, including loans, credit cards, and insurance.
• Document member interactions and referrals using designated software.
• Make quality referrals and support members through inbound and outbound calls.
• Help achieve credit union goals by meeting or exceeding individual goals.
• Proactively refer members to specialized departments…