Revenue Cycle Specialist

Valley Cities has recently been selected to lead efforts in Washington State to become a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances.

We are excited about the future ahead. We’re looking for people who want to make a real difference in behavioral health while growing alongside a mission‑driven team. Employees joining Valley Cities at this time will become part of an impactful organization dedicated to advancing community behavioral health, that is grounded in compassion, equity and community impact. Join us to make significant contributions during pivotal moments in the lives of others!

This position is responsible for managing billing, collections, and revenue processes to ensure timely and accurate reimbursement for services provided.

• Managing all aspects of the revenue cycle, from claim submission and insurance verifications to collections and reconciliation.
• Perform data entry from source documents into the Electronic Health Record for client services being billed or otherwise reported to commercial third party, contract, State of Washington and King County payors.
• Reviewing and submitting claims accurately, ensuring compliance with payer requirements and coding standards.
• Tracking and following up on unpaid claims, working with payers to resolve denials and rejections in a timely manner.
• Preparing and submitting appeal letters for denied claims, ensuring that all required documentation is included in a timely manner.
• Process incoming mail concerning billing and client statements.
• Post payments to client accounts, perform account research and process daily deposits
• Create scanned copies of all checks, complete deposit slips and perform bank deposits.
• Maintain accurate records of all communications with clients regarding their accounts, including payment agreements, and follow‑up actions.
• Address customer inquiries and complaints related to billing and collections, ensuring a professional and courteous approach.
• Prepare monthly reports on the status of self‑pay overdue accounts and collection efforts to management for collection list approval.
• Assist in training clinical staff in procedures required to maximize reimbursement.
• Maintain knowledge of contract data submission requirements.
• Serve as a liaison between Agency and Contract agencies to maintain requirements.
• Maintain strict confidentiality and security about clinical and financial information.
• Practice and incorporate Quality Improvement principles in daily work activities.

• Provide back‑up support to others in the department, prepare reports and perform other general administrative duties.
• Maintain required levels of productivity and performance standards.
• Meet all required work deadlines.
• Ensure that supervising manager receives proper and timely information that is relevant to VCCC business.
• Ensure compliance with all state and federal regulations including HIPAA.
• Attend required in‑service training and committee meetings as requested.
• Perform other related duties as assigned.

• Associate’s degree or three years of relevant experience.

• Non‑Profit Behavioral Health insurance outpatient and inpatient billing
• Proficient computer skills, with knowledge of Microsoft Word, Outlook, and Excel.

• Pass required background checks.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to apply common‑sense understanding and logic in day‑to‑day activities.

• Ability to adapt.
• Accepts accountability
• Reliable
• Stress management.

• Medical, Dental, & Vision coverage available for employees, eligible family members and dependents
• Health Savings Account, $2,000 contribution annually, prorated…