Medical Coordinator

JOB SUMMARY.The Medical Coordinators at Supportive Living NW (“SLNW” or the “Company”) are responsible for creating and maintaining client medical records, scheduling and coordinating medical appointments and collaborating closely with management to ensure that all medical protocols are adhered to while also making certain that every caregiver is well-informed about their roles and responsibilities regarding the health care of clients. The Medical Coordinator reports to the Program Director.

• Oversee the daily operations of medical services provided to clients.
• Ensure systems are updated to ensure that properly trained caregivers are matched effectively with clients.
• Monitor and manage compliance with healthcare regulations and company policies.
• Facilitate communication between clients, caregivers, and healthcare providers.
• Assist in the training and onboarding of new Medical Coordinators
• Develop and implement procedures for medical care to enhance service quality.
• Ensure accurate documentation and reporting of client health information.
• Verify medications that come from the pharmacy for accuracy to the client’s medication list.
• Ensure applications for client medical services are completed as needed
• Other duties as needed based on the evolving business needs

• Strong understanding of healthcare regulations and best practices.
• Excellent organizational and time-management skills.
• Proficiency in healthcare software applications and electronic records.
• Excellent verbal and written communication skills
• Able to work independently and manage multiple tasks simultaneously
• Proficiency with Microsoft Office Suite and medical record software
• Proven leadership abilities with excellent communication and interpersonal skills.
• Ability to train and counsel staff effectively.
• Compassionate towards clients and caregivers, with a commitment to improving community health.
• Ability to pass a background check in compliance with WAC 246-335.

• High school diploma or equivalent
• Previous experience in a medical office setting
• Reliable vehicle with auto insurance and a clean driving record
• Completion of required training programs as specified by WAC 246-335.
• Current certification as a Home Care Aide (HCA) or Nursing Assistant Certified (NAC) as required by state regulations.
• Current CPR and First Aid certification.