Boathouse Shift Supervisor at Key Bridge Boathouse

Compensation Amount:

19.00 USD Hourly

Key Bridge Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2026 season. The season runs from mid-April through October and we are open 7 days a week. The supervisor position is full-time, and staff should expect to work at least 4 days a week. All staff are required to work at least one day a weekend as well as the summer holidays such as Memorial Day, 4th of July and Labor Day.

If you love working outdoors and helping guests, this is a great opportunity for you!

• Ensure complete guest satisfaction at all times. Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
• Assist in supervising and directing the unit’s staff at the direction of the Unit Manager and Assistant Manager. Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, sanitation, dress, cash control, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Control and administer boat rentals.
• Assist customers with using equipment and safely getting on and off the equipment
• Perform opening and closing procedures as directed.
• Operate motorboat for area sweeps and water rescues as needed
• Perform end of day closeout to include cash accountability and sales reports.
• Price and stock inventory. Conduct and submit end of month inventories, extension, and summaries.
• Cleaning and sanitizing the site equipment, taking out trash, and cleaning bathrooms
• Maintain awareness of safety issues, and report them immediately to your manager.
• Responding to guest’s calls and emails timely and respectively and helping them rebook and edit their reservations
• Other duties as required and asked by your Manager and/or Assistant Manager

• High School Diploma or GED.
• Boating or related marina experience.
• Knowledge of sailing and experience preferred
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Must be able to swim or be willing to wear a personal flotation device while on duty.

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
• Frequently immerse hands in water.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Basic proficiency in speaking Spanish, Portuguese (and/or Hindi for MA locations only) preferred
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform…