Field Technician II; Overnight

At , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Technician to join their team in Federal Way, WA and provide end‑user support. This position will require overnight travel from Sunday – Thursday. Onsite at client location during normal business hours with travel overnight.

OT may be required. Requires a valid state driver’s license (Real ), clean MVR, and a reliable vehicle.

• Project focus on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply; changing the print head, changing toner drum, transfer belt, image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems.
• Ensure that all schedules, transmission, online systems, and problems are resolved accurately and timely.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost‑effective repair / resolution to minimize customer downtime.

• Minimum 2‑ to 3‑year field service experience, specifically in commercial printers (required).
• Able to do extensive traveling via plane and/or car.
• Commercial / large printer experience;
  Lexmark printer certification is a nice to have.
• Experience working on commercial printers with electronics/mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools (required).
• Working knowledge of Microsoft Office applications, including MS Outlook.
• Experience with multi‑platform Windows OS (required).
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration.
• Ability to work independently in a retail environment.
• Can lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Effective written and verbal communication with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Can coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment.

The rate for this position is between $18.76 – $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Medical insurance,
• Dental insurance,
• Vision insurance,
• Life insurance,
• AD&D insurance,
• Disability plans,
• Employee Assistance Program,
• Paid holidays (up to 6 days annually),
• Paid time off (minimum of 10 days annually),
• Paid parental leave (minimum of 10 days annually),
• 401(k),
• FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Expiration Date:
This posting is anticipated to remain open until 4/5/2026.

Compu Com® Systems, Inc. is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .#INDCCStaffing