IT Specialist- Field Systems

Salary : $84,684.00 - $ Annually
Location : 33325 8th Ave S, Federal Way
Job Type: Regular Full-Time
Job Number: 2600479
Department: Information Technology
Opening Date: 06/10/2026
Closing Date: Continuous

Basic Function
Under the supervision of the Information Technology Director, Manager, or their designee, maintain the City's surveillance, wireless and fiber infrastructure, and the underlying supporting network. This position is responsible for procuring, implementing, documenting, and maintaining the systems to ensure secure, reliable operations throughout the City departments. The IT specialist will collaborate closely with the IT Systems and Network Analyst, as well with City staff, vendors and consultants;

provide technical support and training; and contribute to evaluating future technologies. The position is full-time, on-site and occasionally will require evenings or weekends.
The ideal candidate is a proactive self-starter who thrives working independently under broad direction. They maintain strong organization across concurrent tasks, communicate with clarity and precision, and consistently follow through without the need for close supervision. This role also requires the ability to collaborate effectively with a variety of City departments, building productive working relationships and ensuring information is shared accurately and efficiently.

Additionally, the candidate must be comfortable dividing their time between indoor and outdoor environments-often in varying weather conditions and heights-to install, troubleshoot, and maintain City equipment.

Essential Duties and Responsibilities

• Design, purchase, install, maintain and monitor the City's surveillance, wireless, fiber and network infrastructure aligned with industry best practices and the City's requirements.
• Evaluate and deploy new technologies to enhance system performance, security and scalability.
• Install new software/firmware releases, system upgrades, evaluate and install patches and resolve software and hardware related problems.
• Maintain a strong working relationship with vendors for project implementation, support contracts, renewals, and purchasing.
• Provide technical training and documentation to City staff on surveillance, wireless, fiber and network systems.
• Assist the IT Systems/Network Analyst in the configuration of the City's network infrastructure to ensure timely delivery of information and that data is accessed only by the intended audience.
• Assist with backup/disaster recovery procedures and practices where applicable.
• Maintain support contract agreements and license renewals.
• Maintain accurate records of network and system configurations, procedures, and support documentation.
• Respond to Service Desk requests via phone, email, or ticketing system; ensuring timely resolution and user satisfaction while meeting service level agreement (SLA).
• Stay current with emerging technologies, industry trends, and best practices in IT, surveillance, wireless, fiber and networking technologies.
• Maintain current understanding of department functions and programs.
• Participate in scheduled monthly weekend server maintenance.
• Tag, track and maintain assets using an asset management system.
• Maintain regular, reliable and punctual attendance to support operational continuity.
• Perform related duties as assigned.

Education and Experience
Any combination of education and experience equivalent to Associates degree Computer Science, Information Technology, Business Computer Programming, Software Engineering or related field; and a minimum of two (2) years of increasingly responsible experience with customer support, network systems management, and general information technology services.

Experience in working within a municipality or governmental type agency preferred.

Successful completion of the ITIL Foundation certification within one (1) year from date of hire or demonstrate proof of completion upon hire.

Prior to employment candidate must successfully pass a thorough employment reference and background investigation and FBI record check conducted by the City of Federal Way Police Department.

Knowledge and Abilities

KNOWLEDGE OF:

• Avigilon surveillance…