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Enterprise Helpdesk Manager - ITIL Leader; Onsite

Job in Federal Way, King County, Washington, 98003, USA
Listing for: cFocus Software Incorporated
Full Time position
Listed on 2026-09-07
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Enterprise Helpdesk Manager - ITIL Leader (Onsite)

cFocus Software Incorporated seeks a Helpdesk Manager to join our program supporting the EEOC. This position is onsite in Washington, DC and requires eligibility for a Public Trust clearance.

You will direct enterprise Helpdesk operations, manage staffing and performance, and ensure ITIL-aligned processes and Zendesk reporting across EEOC HQ and field offices. Strong leadership and communication are essential.

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