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Enterprise Help Desk Manager — ITIL‑Driven Support Leader
Job in
Federal Way, King County, Washington, 98003, USA
Listed on 2026-09-10
Listing for:
BTI
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
BTI is seeking a Help Desk Manager to oversee the EEOC Enterprise Help Desk in the United States. You will manage daily operations, supervise staff, allocate resources, and ensure SLAs are met, with ITIL v4 guidance and escalation handling.
The role requires seven years of IT support experience and three years of supervisory work, with ITIL v4 Foundation certification as a must. Federal contract experience is preferred.
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