ServiceNow UI​/UX Designer

Dhaka Technologies Limited Company | Contract

Washington, United States | Posted on 09/23/2026

Work Arrangement: Onsite
Location: Washington, DC 20003
Employment Type: Contract
Engagement Type: W2 or 1099 (No C2C)
Final Interview: In Person

Dhaka Technologies Limited Company (DTLC) is hiring a Service Now UI/UX Designer for DC Govt. Client. The designer leads the design and enhancement of user-centered digital experiences across the District of Columbia government Service Now platform. The role collaborates with business stakeholders, developers, and end users to create intuitive, accessible, and visually engaging solutions that improve service delivery for District employees, businesses, and residents, while ensuring alignment with enterprise standards, accessibility requirements, and Service Now best practices.

Design and Prototyping

• Design end-to-end user experiences for Service Now modules, portals, and Employee and Customer Work spaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs.
• Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring that designs are technically feasible within platform constraints.
• Build and maintain design systems, style guides, and reusable UI components consistent with the Service Now Now Design System and District of Columbia government branding and accessibility standards.

Research and Documentation

• Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users, including District employees, businesses, and residents.
• Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.

Accessibility and Compliance

• Ensure that all designs meet Section 508 and WCAG 2.1 AA accessibility standards and are tested for compliance.

Collaboration and Delivery

• Partner with business analysts, Service Now developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs.
• Collaborate with Service Now developers and administrators during build and quality assurance phases to ensure that design fidelity is preserved through implementation.
• Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.
• Support change management and training efforts by producing clear visual documentation of new interfaces and workflows.
• Stay current on Service Now platform releases, such as new Now Experience UI Builder capabilities, and recommend design improvements accordingly.

• 5+ years of professional experience in UI/UX design, with demonstrated experience designing for enterprise software platforms
• 4+ years of hands‑on experience designing within or for the Service Now platform (Service Portal, UI Builder and Now Experience, Work spaces, or Virtual Agent interfaces)
• Proficiency with industry-standard design and prototyping tools such as Figma, Adobe XD, and Sketch
• Solid understanding of user-centered design methodology, including user research, journey mapping, wire framing, and usability testing
• Demonstrated experience designing for accessibility (Section 508 and WCAG 2.1 AA)
• Strong portfolio showcasing enterprise UX and UI work, including before and after examples or platform‑specific projects where possible
• Excellent communication skills, with the ability to present and defend design decisions to both technical and non-technical audiences

• Service Now certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Ex…