Internship - Ocean Services

Summary Description

The ocean product intern is responsible for managing end to end ocean import shipments, ensuring a smooth, timely, and accurate processing while maintaining strong communication with internal and external stakeholders. Responsible for workboard management, documentation, invoicing, and process compliance, while supporting team collaboration, continuous improvement, and KPI performance through proactive problem solving and a positive, team-oriented approach.

• Log & Prepare File for Import
• Monitor vessel schedules and shipment milestones daily, providing timely status updates and communicating delays or schedule changes to customers and internal stakeholders
• Process shipment settlements and communicate with origin and internal teams to provide timely updates and resolve operational or financial issues
• Review and update Trouble Reports, monitor customs clearance issues and other shipment holds, investigate root causes, and communicate status updates and resolution plans to customers and internal stakeholders in a timely manner
• Maintain a smooth and efficient freight process flow, ensuring all shipments move in a timely manner
• Utilize the ocean import workboard daily to ensure all processes are properly maintained and completed
• Provide timely updates on shipment status, delays, or exceptions
• Respond promptly to internal and external communication, using a polite and professional approach
• Build and maintain strong relationships with internal and external stakeholders
• Participate in customer and internal calls as needed to gather and understand key information
• Create and maintain One Note documentation for assigned responsibilities, ensuring all information is up to date and readily available to support training and knowledge sharing
• Develop and maintain SOPs for new accounts, updating processes and information to reflect any changes
• Ensure timely and accurate invoicing by regularly reviewing the BNP list and confirming that all required items are included
• Complete all required training hours and attend additional training sessions as needed
• Demonstrate a willingness to learn new processes and take on additional responsibilities
• Be a team player and support the team whenever needed, demonstrating a positive attitude, and fostering a respectful and collaborative work environment
• Communicate professionally and respectfully about colleagues and other departments at all times
• Take ownership of issues by analyzing and working toward solutions and appropriately escalating to leadership when needed
• Show flexibility by supporting team projects and sharing relevant information with colleagues
• Meet KPI standard, as per the company's procedures

• College graduate or equivalent experience
• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word, PowerPoint)
• Fluent in English
• Pro-active, strong organizational skills
• Maintain a can-do attitude, demonstrate positive energy, and actively support the team
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Expected Salary: $21/hour

Minimum internship duration: 6 months

• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Assistance Program (EAP)
• Training and Personnel Development Program

All your information will be kept confidential according to EEO Guidelines.

* Full-time employment will be considered after successful completion of this in-office internship.