Supervisor, Revenue Operations; ROPS

Posting Date

02/20/2026

2026 S 323rd St, Federal Way, Washington, , United States

This position assists the manager by providing leadership and direction to assigned Revenue Specialists on the Revenue Operations (ROPS) team, often overseeing projects, monitoring metrics, and managing teammates. The role includes direct supervisory responsibilities for a team of 10-25 teammates. Hybrid to the Federal Way, Washington business office is preferred; however, remote consideration may be available for candidates who are not local.

The primary duties generally fall into three categories:

• Directly supervise, mentor, and coach a team of 10-20 teammates.
• Identify performance deficiencies or process gaps through root cause analysis; address these by providing timely coaching, creating development plans, and managing performance to ensure team success.
• Monitor team productivity and ensure departmental goals are met.
• Address teammate relations issues, escalating to the manager as necessary.
• Manage staffing plans, recruitment, and retention of teammates.
• Conduct annual Performance Development Reviews (PDRs) and manage disciplinary actions.
• Maintain high engagement scores for the assigned team (greater than 80%).

• Assess team resourcing to intake and assign projects, and resource allocation that ensure the most effective use of teammate talent.
• Monitor team productivity and project status to ensure timelines and deliverables are met within a time‑sensitive environment.
• Maintain transparency of project progress by tracking timelines, milestones, and deliverables; regularly communicate status, risks, and dependencies to leadership and stakeholders.
• Lead or actively participate in special projects and strategic initiatives.
• Serve as a liaison between credits team and other departments.
• Assist with Continuous Quality Improvement (CQI) projects to improve business efficiency.
• Identify system and process improvement opportunities.

• Identify gaps between desired performance and actual performance, recommending appropriate interventions or process changes to eliminate performance gaps.
• Develop and maintain documentation, including process flows and technical specifications, to support continuous improvement efforts.
• Serve as a liaison between teams to ensure business needs are met in an efficient and effective manner during process rollouts.

• Experience: More than 2 years of related supervisory experience.
• Education: High School Diploma, GED, or equivalent is required;
  Bachelor's Degree preferred.
• Skills: Intermediate proficiency in MS Excel, Word, and PowerPoint; strong problem‑solving skills and ability to think critically; proven track record of leading change or operations through influence; relevant experience in healthcare revenue cycle preferred.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: A variety of programs to help strong performers grow within their career and on‑demand virtual leadership and development courses through DaVita's online training platform Star Learning.

Salary Range: $80,168.40 – $94,000.00 per year.

We are proud to be an equal‑opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Please note:

This position will be open for a minimum of three days.