Senior Agent Manager – Slack & Trailhead Ops Leader
Listed on 2026-09-30
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Management
Operations Management
Salesforce is seeking a Senior Help Agent Manager for Slack & Trailhead to lead resolution-rate performance for AI-powered Help Agent support. You will partner with Slack and Trailhead delivery teams, drive data-driven improvement plans, and manage agent skills, capabilities, and content to scale autonomous case resolution.
You will work with Product, Engineering, and Customer Success to balance roadmap priorities, measure outcomes, and ensure high-quality support outcomes across Slack and
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