Design & Service Center Manager - Signet Jewelers - Lincoln Plaza Shopping Center

Title: Design & Service Center Manager

Reports To: DSCDistrict Manager

Reporting to this Position: Administrative Coordinator, Jewelers, Jeweler Apprentices

Job Summary: The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop.

Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you’re an expert of all of them. Inthe DSC’s fast-paced, dynamic environment youexhibitcomposureas you learn from each new challenge. You build and inspireahigh-performing team of unique individuals who deliver the best repair journeyfor our customers. You create a solid team by recruiting, hiring and having an amazingretention plan.

You develop andimplementtraining sessions to improve performance and are responsible for mentoring, motivating and coaching your team.

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the5 critical check point process
• Provideestimatesback to stores within 24 hourson cost andturnaroundtime
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobsimmediatelywithin 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
• Do same day Jared jobs to meet customers’ expectations
• Offer solutions and partnership as needed
• The recruiting and vetting of candidates to fill open positions
• Attend and participate in district meetings
• Visit local stores when time allows
• Perform the tasks and skillsets, minimum of B level jeweler
• Live Signet’s Core Values
• Other duties as assigned

• Oversees daily operations of the Design & Service Center
• Identifies supply needs and delegatesorderstoAC, Apprentice or Jewelers, as assigned by the manager
• Organizes jobs and distributes to production jewelers daily and throughout the day
• Identifies and prioritizes rush jobs and special orders
• Maintains control of supply ordersand keeps the right level of inventory on hand
• Oversees daily production and billing
• Maintains an oversight of receiving and shipping
• Ensures all equipment is in working order daily
• Controls the security access to the DSCand ensures all repairs and supplies are safe
• Communicatereoccurringconcerns with merchandise via the portal and the district manager
• Communicate concerns with store partners to the district manager
• Haveweeklycommunication with your districtmanagerto discuss weekly performance
• Review your AP detail report and discuss anydiscrepancieswith your district manager
• Report weekly metric numberstoyour district manager
• Create weekly Team Member schedules and publish them in a timely manner
• Ensure all team members follow time and attendance policy by punching in and out correctly
• Ensure all teammembersfollow lunch break and rest break policies
• Review payroll punched hours and makecorrectionsifnecessary
• Make appropriate schedule changes for DSC demand needs
• Forecast workloads by reviewing capacity daily and update district manager if needed
• Ensure all custom jobs are processed correctly by utilizing our custom systems
• Oversee all follow-up on custom jobs
• Ensure all information required forcustomjobs iscompletedbefore sending to CAD
• Review all reports daily (morning report, production report, FTR report, VOC, sales)
• Utilize and identify areas of improvement using your Profit and Loss report
• Oversee theworkflowprocess of your DSC
• Adhere to allpoliciesand procedures for shipping to stores and outside vendors
• Communicate…