General Manager

Job Description

Sasquatch hires based on our corporate culture. “Building better versions of ourselves and our community through fitness and education” is the Sasquatch mission statement. If this doesn’t resonate with our employees, building the culture that we want will be next to impossible.

Culture begins with our employees and trickles down to our members. Our employees must prioritize both their continued education, as well as that of our members above all else. They must be able to thrive on constructive criticism, have a burning passion for health and fitness, and a desire to share that passion with anyone who cares to listen. If they have that passion, all of the skills necessary to fill any Sasquatch Strength role can be taught.

Attitude and passion cannot.

General Managers are responsible for providing leadership and daily direction to the sales and fitness teams at Sasquatch Strength and creating a fun and supportive culture within the business for both staff and members alike. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, GMs must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.

The General Manager must pose a high caliber approach to coaching and staff development

• Properly manage and exceed all Sasquatch sales and operational budgets
• Lead and coordinate initial and ongoing sales drivers (presale events, gym events, outreach)
• Oversee the sales process and systems
• Manage, monitor, coach-develop and evaluate the performance of all Sasquatch-related managers and staff
• Ensure compliance with and adherence to Sasquatch business policies in daily gym operations
• Monitor the hiring, training, and scheduling of all gym staff
• Recruit and onboard all new gym employees
• Educate and develop the sales team through approved training curriculum, proper feedback, and leadership
• Build and maintain Sasquatch class size through scheduling optimization
• Develop a high-energy culture through contests and incentive-based motivation
• Model all gym activities through self-involvement (leading by example)
• Train and mentor subordinates for ongoing success and future growth
• Ensure Sasquatch branding through consistency and continuity in all actions
• Empower, monitor, and evaluate specific responsibilities of sales team and fitness team
• Manage disciplinary actions involving all gym employees
• Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
• Be promotionally oriented and direct sales through company-required outreach programs
• Work closely with the Head Coach to ensure proper communication between the sales team and the coaches

• Management and Customer Service experience
• Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting
• Strong communications skills
• Previous management experience is a plus'
• 'This Company Describes Its Culture as:
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
  
  Contract Renewal:

• Yes

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

• Setting and meeting goals for service, operations, and financial results
• Maintaining excellent customer service standards
• Inspecting and adhering to safety and sanitation guidelines
• Performing front-line customer service

• Open to applicants who do not have a college diploma

• No

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Autonomous/Independent -- enjoys working with little direction