General Manager

About Pret A Manger:
Building the US Future of a Beloved Global Brand

Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.

This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.

As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.

Join us in writing the next chapter of Pret in America.

As a General Manager at Pret, you are the hero of the shop. You oversee all aspects of shop operations from staffing and scheduling to inventory management, ensuring the business runs efficiently, profitably, and with heart. You are responsible for driving sales and profitability while creating a positive, inclusive, and high-energy environment where both guests and team members thrive.

Our Managers are our in-shop Heroes. They protect the things that make Pret by keeping standards high, spirits high, and guests happy. When the shop gets busy, you lead from the front, whether that means rolling up your sleeves at the coffee machine (with training, of course) or diving into the P&L to improve margins.

• Take full accountability for shop-level P&L performance, including sales growth, labor productivity, food cost, and waste control
• Drive strong transaction growth and operational efficiency
• Analyze performance trends and take decisive action to improve results
• Operate with urgency to close performance gaps and deliver against targets

• Recruit, hire, and develop Assistant General Managers, Managers in Training, and hourly team members
• Create a culture of accountability, warmth, and high performance
• Conduct structured performance conversations and talent reviews
• Identify and develop future leaders to build a strong internal bench

• Model Pret’s standards of hospitality on the shop floor
• Create a consistently warm, fast, and personal guest experience
• Coach in real time to improve service behaviors and guest engagement
• Act quickly to resolve guest concerns and protect the brand

• Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
• Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
• Lead daily and weekly sales forecasting to accurately plan food production and labor
• Use historical data, sales trends, and upcoming promotions to optimize production levels
• Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
• Ensure full compliance with company policies, food safety, and health & safety regulations
• Maintain exceptional cleanliness and operational standards

Required Experience

• 5+ years of management experience or equivalent leadership experience in restaurants, or hospitality environments
• Proven P&L ownership and financial accountability
• Experience developing and promoting internal talent
• Demonstrated ability to lead…