Field Product Specialist

Field Product Specialist - Remote

United States - 60% Travel required

• Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points.
• Organize and execute prototype and beta testing programs, collecting and analyzing feedback to inform product development.
• Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution.
• Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development.
• Monitor market trends and competitor products to provide actionable recommendations.
• Assist in the creation of product documentation, training materials, and go-to-market strategies.
• Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data.
• Track and report on product performance, customer satisfaction, and adoption metrics.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

• Graduate degree in a related field (or equivalent experience).
• 5 years of experience in a product specialist, field application, customer success, construction project management, pre‑fabrication, or related role within the construction industry.
• Demonstrated experience with customer research, prototype/beta testing, supporting product development, customer success, application deployment, and adoption.
• Analytical mindset with the ability to synthesize field data into actionable insights and familiarity with product management processes and tools.
• Willingness to travel frequently for customer visits and fieldwork.

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our digital learning portal.
• Belong:
  Experience a great place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

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