Product Quality Advisor

Summary of Position

The Product Quality Advisor is responsible for overseeing brand protection, quality assurance, and compliance across assigned Tidal Wave Auto Spa locations by managing and coaching a team of Internal Auditors. This role ensures that systems, processes, and procedures consistently meet Tidal Wave’s quality standards, operational expectations, and regulatory requirements. The Product Quality Advisor plays a critical role in driving continuous improvement and protecting the integrity of the Tidal Wave brand.

This position requires hands‑on engagement with site teams and Internal Auditors.

• Directly manage, coach, and develop Internal Auditors to ensure high‑quality, consistent site assessments.
• Serve as a mentor and career development resource for Internal Auditors, supporting their progression toward Site Leader roles.
• Set expectations, monitor performance, and ensure accountability for audit quality, accuracy, and timeliness.
• Partner with Operations leadership to align quality initiatives with business goals.
• Staff and organize the territories based on economics, flight ability, and time restraints.

• Oversee and support regular on‑site brand protection assessments to ensure adherence to Tidal Wave standards, policies, and procedures.
• Ensure each site within the assigned region receives a minimum of one quality assessment per month.
• Validate that scoring accurately reflects site performance, systems, and procedural compliance.
• Identify trends, systemic gaps, and opportunities for operational improvement across sites.

• Ensure all regulatory, safety, and operational requirements are consistently met.
• Identify non‑compliance issues and work with site leadership to implement corrective actions.
• Escalate critical risks or repeated non‑compliance to Operations leadership as appropriate.
• Approve or deny expense reports based on Tidal Wave policy standards.

• Review and analyze audit findings and reports for accuracy and consistency.
• Communicate insights, recommendations, and trends to leadership in a clear, actionable manner.
• Drive continuous improvement initiatives focused on quality, efficiency, and brand consistency.
• Influence process and system improvements through data‑driven recommendations.

• Proven leadership or consulting experience in a multi‑site retail, hospitality, or service‑oriented environment.
• Strong understanding of operational excellence, quality assurance, and KPI management.
• Demonstrated ability to coach, influence, and develop team members.
• Excellent analytical and problem‑solving skills with the ability to influence systematic decisions.
• Strong attention to detail and organizational skills.
• Outstanding verbal and written communication abilities.
• Ability to conduct site assessments, identify gaps, and clearly communicate solutions.

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• Thorough knowledge of quality assurance methodologies and operational standards.
• Minimum of 2+ years of operational leadership experience in the hospitality or car wash industry.
• Experience with site management, audits, and team coaching required.

• Flexibility to work outside of standard business hours may be required to support business operations.
• Occasional travel on behalf of Tidal Wave may be necessary.

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long‑term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.
• Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color,…