Retail Store Management Trainee

Retail Store Management Trainee

We are currently looking for the right Retail Store Management Trainee to join our Team!

$23.00 to $29.00 per hour

Our retail sales associates can earn up to 8% on transactions, which could average an additional $6.35 per hour on top of your hourly rate.

Reports to
:
District Manager / Designated Store Manager

Supervisory Responsibility in partnership with DM/SM through training period:
Assistant Store Manager(s), Pawnbrokers/ Sales and Loan Associates, Warehouse Associate

The Management Trainee role is designed as a developmental position intended to prepare the trainee for future management responsibilities, while working alongside another Store Manager under the oversight of the District Manager. The role supports the day‑to‑day operations of the store and promotes a positive, productive, and customer‑focused environment. Responsibilities include leading, coaching, and developing store employees; recruiting and retaining talent;

and supporting the achievement of financial goals. By leading by example and promoting our company values, the Management Trainee helps set the tone for a customer‑centric environment. The role also involves reviewing store financial statements to monitor performance and make adjustments as necessary, protecting company assets through inventory control, following policies and procedures, and securing customer loans. Using internal and external marketing tools, the Management Trainee assists in promoting the store and supporting new customer acquisition.

At the onset of employment, the Management Trainee will be exposed to a combination of on‑the‑job experience, formal training, and leadership development, designed to get the trainee up to speed in the most efficient way possible. In addition to the trainee’s direct manager, the company will pair the trainee with a mentor to develop pawnbroking skills and knowledge. At the end of the training period, which lasts for approximately 90 days, the operational leadership team will evaluate training progress and results for placement.

The Management Trainee must demonstrate satisfactory performance through the trainee program in order to remain eligible for and be considered for a Store Manager or Assistant Store Manager position. Upon successful completion of the training period, the trainee must be willing to be placed in any store location within the designated District.

• Facilitates a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Provides exceptional Leadership by directing daily operations, talent management, training, team building and oversight of employee development.
• Recruits top talent, sourcing candidates through company‑prescribed channels.
• Opens and closes store, including but not limited to counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administers processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, bank deposits and FSC reporting.
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions.
• Evaluates store financial statements and drives profitability through communication and goal setting.
• Ensures that operating standards meet or exceed First Cash standards.
• Monitors loan qualification and buy processes to ensure value and integrity of all loans issued.
• Completes assigned tasks and training for self‑development as requested.
• Communicates clearly and precisely to employees to ensure that they understand store mission and profit objectives.
• Remains up to date on product knowledge.
• Partners with Human Resources to administer progressive discipline within company‑prescribed guidelines.
• Other related duties as assigned.

• Given the critical nature of this role to our business operations, regular…