Security Team Member

Security Team Members are responsible for helping maintain a safe, secure, and welcoming environment for guests and team members. This role includes performing bag checks, monitoring entrances and exits, assisting with lost children or items, patrolling parking areas, and supporting park operations during daily activities and special events.

Security Team Members are expected to provide prompt, friendly, and professional service while enforcing park policies and safety procedures.

Must be 18 years of age or older

Prior security or related experience preferred

Strong communication and guest service skills

Ability to multitask, prioritize, and manage time effectively

Ability to work varied shifts including nights, weekends, and holidays

Ability to communicate effectively and professionally with guests, coworkers, and management

Guest Service

Provide friendly, helpful, and professional service to guests

Follow all guest service standards and code of conduct guidelines outlined in the Team Member Handbook

Safety

Support Wild Waves’ safety-first culture by promoting a safe work environment and helping identify and address safety concerns

Teamwork

Work collaboratively with fellow team members and leadership to support park operations

Help maintain a clean and sanitary environment for guests and team members

Perform light cleaning duties as needed, including picking up debris and using approved cleaning tools and supplies

Bag Checks: Greet guests and inspect bags to ensure prohibited items, outside food, or beverages do not enter the park

Employee Gate: Greet employees and perform bag and time slip checks

Guest Incidents: Assist the Security Manager and FWPD with incidents involving theft, ticket scalping, lost items, or guest conflicts while maintaining professionalism and confidentiality

Lost Children: Respond promptly to reports of lost children and assist with safely reuniting them with their party

Parking Lot Patrol: Conduct regular patrols of guest and employee parking lots and respond to incidents as appropriate

Re-Entry & Gate Monitoring: Monitor designated entrances and exits, including re-entry gates

Closing Procedures: Assist with clearing and securing the park at the end of the operating day

Documentation: Complete incident reports accurately and submit documentation to the Security Manager in a timely manner

EAP Duties: Maintain knowledge of Emergency Action Procedures and respond appropriately when required

Special Events: Provide security support for special events, seasonal operations, and holiday promotions

Confidential Information: Handle sensitive and confidential information appropriately

Other Duties: Perform additional duties as assigned based on department and park needs

Ability to stand and walk for extended periods

Frequent bending, stooping, reaching, and kneeling

Occasional climbing or balancing

Ability to lift up to 10 pounds regularly and up to 30 pounds frequently

Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Work is primarily outdoors and subject to varying weather conditions

Noise levels may range from moderate to high

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.