Program Supervisor

Overview

Coordinated Care Agency offers comprehensive services, enhanced shelter, and housing for people experiencing poverty and homelessness. Our services include permanent supportive housing, enhanced shelter, rapid re‑housing, tenant-based voucher programs, outreach and engagement services, day centers, and health services. The purpose of our work is to ensure people have access to the housing, healthcare, and support they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability.

Our mission is to provide a hospitable, low‑barrier program grounded in a housing‑first model. We operate in the spirit of the ministry of presence, fostering individualized attention and respect for each person’s unique circumstances. Our programs serve highly vulnerable individuals who may have significant needs, including severe physical disabilities, chronic or acute mental illness, active chemical dependency, and experiences of trauma.

We focus on helping participants obtain or maintain permanent housing through consistent, supportive case management. CCA is committed to ensuring that our services, our agency, and our communities are free from the dehumanizing impacts of racism. We strive for anti‑racist practices and programming by advancing racial equity and justice in our daily work.

The Program Supervisor is responsible for ensuring that a minimum of two Engagement Specialists are on‑site at all times. When this staffing requirement cannot be met, the Program Supervisor must arrange for a qualified staff member to provide coverage and maintain program operations.

The Program Supervisor is also responsible for hiring and training new staff members. In addition, this role provides direct support and services to residents, helping advance the program's goal of rapidly transitioning participants into permanent housing. The Program Supervisor fosters a collaborative, supportive, and team‑oriented work environment while ensuring the delivery of high‑quality services and effective shelter operations.

This position offers a compensation range of $27.27 – $30.34 per hour (DOE)

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Direct service to people who are homeless

• Provide crisis intervention and advocacy to participants.
• Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients’ immediate needs.
• Model interpersonal and living skills for clients.
• Maintain a safe and comfortable enhanced shelter environment, including removal of garbage from individual units when necessary, routine garbage removal from the common areas (including upper-level hallways), and other janitorial assistance as assigned.
• Assist janitorial and maintenance staff on turning units.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.

Client intake, assessment, and advocacy

• Register new clients, including evaluation and assessment of client needs.
• Review and record notes and information in databases and help ensure program consistency.
• Maintain client records, updating information on an ongoing basis.
• Explain and enforce policies and procedures.
• Maintain accurate client count throughout shifts.
• Complete frequent scheduled floor checks throughout shifts.
• Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Concierge duties

• Manage front desk and building security, including welcoming clients, visitors and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
• Perform a routine walkthrough of the entire building to engage with clients and ensure safety.
• Process messages and maintain…