Account Manager

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Regular Full Time Clerical Fenton, MO, US

3 days ago Requisition

Salary Range: $45,000.00 To $50,000.00 Annually

Retail Technology Group is a leader in the Point of Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer’s needs for over 20+ years.

Our goal is to provide clients a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within our industry.

Are you someone who thrives on building strong customer relationships and keeping things running smoothly behind the scenes? We’re looking for a Account Manager to join our Operations Team and serve as a trusted point of contact for our customers.

Working under the direct supervision of the Manager of Customer Success, this role is critical to ensuring our customers receive exceptional service, timely communication, and proactive support throughout their lifecycle with us.

• Serve as the primary point of contact for customer service needs, building long‑term, trusted relationships
• Anticipate customer needs and ensure service expectations and SLAs are met
• Monitor and manage client engagement, including surveys and feedback
• Act as a liaison between customers and internal teams (support, billing, sales, onboarding)
• Assist with break/fix orders, pre‑payment orders, and issue escalation
• Identify opportunities for future revenue through upgrades and support services
• Monitor daily SLA performance and open call status; coordinate with dispatch, support, purchasing, and repair teams
• Communicate SLA analysis internally and externally
• Monitor Net Suite dashboards related to account management
• Identify trends that could negatively impact customers and collaborate with internal teams to resolve issues
• Manage customer communications related to outages and account changes

• 2–4+ years of experience in account management or customer‑facing roles supporting technology solutions (preferred)
• Strong ability to prioritize multiple tasks and work independently with minimal supervision
• Excellent written and verbal communication skills
• Analytical thinker with strong problem‑solving and critical‑thinking abilities
• Comfortable working in a fast‑paced, dynamic environment
• Experience in a high‑volume, phone‑based customer service environment
• Proficiency with MS Office;
  Net Suite experience is a plus

• Assertive, results‑driven approach to managing complex or challenging issues
• Direct, honest communication style with high integrity
• Creative and analytical mindset when resolving issues quickly
• Ability to work independently and take ownership

• Bachelor’s degree in Business, Communications, or a related field—or equivalent work experience
• Minimum of 2 years in a customer service environment with high phone interaction
• Background in Retail, Hospitality, or Restaurant environments is a strong plus
• Office‑based role with occasional time in a warehouse environment
• Travel may be required (10–20%)
• Reasonable accommodations available for qualified individuals

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At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer’s needs. If you are a great communicator, possess a positive attitude, and thrive in a team environment, apply today and help us deliver exceptional customer experiences.