Branch Banking Client Consultant II

Position Title: Branch Banking Client Consultant II
Location: Fenton, MI 48430

Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.

• Sales Performance:
  Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client
  
  Experience:
  
  Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, Next Gen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.
• Risk Management:
  
  Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses.

Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Required Qualifications
  • Education level required:
    High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
  • Minimum experience required: 4 – 5 years customer service and sales experience, including in the financial services industry.
  • Ability to train and mentor others, including products and platform procedures.
• Preferred Qualifications
  • Experience in financial services industry preferred.
  • Experience with using and demonstrating digital products and self-service technologies.

• Action-oriented – enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.
• Business Acumen – knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer.
• Approachability – is easy to approach and talk to. Spends the extra effort to put others  be warm, pleasant, and gracious.
• Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers.
• Priority Management – spends his/her time and the time of others on what’s important. Eliminates roadblocks and creates focus.

No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Pay Range: $17.12 - $26.97.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at