Client Service Associate

Financial Services | Client Service Associate

Our client is seeking a detail oriented, customer focused Financial Services Client Service Associate to join its growing wealth management team. This role is ideal for someone who enjoys building client relationships, thrives in a fast-paced environment, and takes pride in delivering exceptional service while supporting Financial Advisors and their clients. The Financial Services Client Service Associate serves as a key member of the team by providing administrative, operational, and client service support while ensuring an outstanding client experience.

Responsibilities:

• Serve as the primary point of contact for prospective and existing clients through phone, email, virtual meetings, mail, and in person interactions.
• Schedule client meetings and manage advisor calendars.
• Support Financial Advisors with daily administrative and operational responsibilities.
• Process client account paperwork, financial transactions, expense reports, and account maintenance requests accurately and efficiently.
• Open new client accounts and research client and investment information using internal systems.
• Review all documentation for accuracy and compliance prior to submission and follow through until completed.
• Prepare client correspondence, reports, presentations, and other supporting documentation.
• Maintain accurate client records within the CRM system.
• Assist with seminars, client appreciation events, and marketing initiatives.
• Enter trade orders at the direction of Financial Advisors, when appropriate.
• Work collaboratively with internal team members to ensure a seamless client experience.
• Participate in ongoing training to remain current on industry regulations, firm policies, and best practices.

Qualifications:

• High School Diploma or equivalent required.
• 1 or more years of experience in financial services, wealth management, banking, brokerage, insurance, mortgage lending, or a related client service environment preferred.
• Experience supporting Financial Advisors or investment professionals is highly desirable.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel.
• Experience in using CRM software or similar client management systems preferred.

Preferred

Skills:

• Knowledge of financial markets, investment products, and securities industry practices.
• Experience processing financial documentation and client account transactions.
• Ability to research account information and resolve client issues professionally.
• Self-motivated with the ability to work independently while contributing to a collaborative team environment.
• High level of professionalism, discretion, and commitment to providing exceptional client service.

This is an outstanding opportunity for an organized and service driven professional looking to build a long-term career within a growing wealth management practice while making a meaningful impact on both clients and advisors. INDQT