Director, Infrastructure & Support Operations

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Full Time Management Fenton, MO, US

We are seeking a high-caliber "Player-Coach" with a deep enterprise infrastructure background to architect, secure, and lead our technology backbone. The Director, Infrastructure & Support Operations role is for a technical leader who brings the pedigree of managing complex, high-availability environments and the willingness to roll up their sleeves to solve critical issues alongside their team.

Reporting to the CIO, this role will own the end-to-end operational health of the organization's infrastructure. This includes architecting a scalable multi-site environment, managing high-leverage vendor relationships, and overseeing 1st-level support desk services to ensure 250+ employees across 5 locations receive elite technical support. You will balance long-term strategic planning with the daily operational excellence required to keep our business running smoothly.

Why this role?

The Director, Infrastructure & Support Operations is a high-visibility role that lets you own the "how" of our technology. You'll have the leverage of our external partners and the support of a focused internal team while remaining close enough to the technology to make a daily impact.

What began in Nick Tacony’s basement as a post-war, start‑up company 80 years ago has since grown into an internationally recognized global products company with 8 locations, 300+ employees, and successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, Tacony Corporation ("Tacony") is ready to write its next chapter as a distributor, manufacturer, wholesaler, and marketer of diverse and innovative products in the sewing, home floor care, and commercial cleaning marketplace.

• Infrastructure, Networks & Telecoms
• Technical Architecture: Act as the lead architect for our hybrid environment (VMware, Azure, and on‑prem), ensuring our 5 locations are seamlessly connected and high-performing.
• Cloud & Server Infrastructure: Design, implement, and manage our cloud server environments and on‑premises server clusters, ensuring high availability and scalability.
• Identity & Access (Active Directory): Oversee Active Directory (on‑prem) and Azure AD/Entra  to ensure secure, streamlined identity management and access control across the enterprise.
• Connectivity & Voice: Full ownership of enterprise networking (LAN/WAN, SD‑WAN, VPNs, firewalls) and Telecom/VoIP systems. You are the final escalation point for complex connectivity issues.
• Storage & Data Management: Oversee enterprise file storage solutions, including NAS/SAN environments and cloud‑based file services, ensuring data integrity and efficient access.
• Hardware Lifecycle: Manage the health and hardware lifecycle of all server, storage, and desktop/laptop assets across the organization.
• Productivity & OS Licensing: Manage enterprise‑wide contracts and licensing for Microsoft 365, Office applications, and infrastructure‑specific software (e.g., backup, security, and monitoring tools).
• MSP Orchestration: Direct and hold accountable our Managed Service Providers and specialized consultants, ensuring they deliver on‑time and within budget.
• Contract Negotiation: Lead the negotiation and renewal of all IT‑related contracts, including telecom, internet service providers (ISPs), and hardware maintenance agreements.
• Service Desk & Support Operations
• Operational Leadership: Provide leadership to the daily operations of the 1st‑level support desk. You will define the ticket management processes, establish SLAs, and ensure the team provides "white‑glove" service to our staff.
• Operational Excellence: Use data and ticketing metrics to identify root causes of recurring issues, implementing permanent fixes rather than temporary workarounds.
• Security, Governance & Strategy
• Cybersecurity Ownership: Architect and maintain our security posture, including patch management, endpoint protection, and identity management.
• Disaster…