Director of Business Systems

Essential Duties And Responsibilities Mission Statement

Unlocking potential while protecting your most critical assets.

Care Trust Help (C.T.H.)

The Director of Business Systems serves as the strategic and operational leader responsible for building, integrating, and optimizing the enterprise technology ecosystem across Niles. This role defines the vision, roadmap, and governance for core business systems; leads enterprise-wide systems adoption; develops simplified, accurate process documentation; drives AI-enabled process advancement; and ensures that infrastructure, applications, and data capabilities scale with business growth.

Reporting to the VP of Finance
, this leader partners directly with Executive, Divisional and Departmental Leadership to architect and implement the enterprise operating model, ensuring processes, systems, data, and people are fully aligned to strategic business outcomes. This position is ideal for a highly experienced, people-centered, detail-oriented systems leader who excels at transforming fragmented environments into integrated, disciplined, high-performance operating systems — while developing strong teams and cultivating a culture of stability, accuracy, and support.

• Lead the end-to-end strategy, implementation, optimization, and sustainment of enterprise systems (ERP, CRM, PLM, HRIS, EPM, T&E, and data platforms).
• Create the long-term business systems roadmap aligned with Niles’ enterprise growth, digital integration goals, and AI strategy.
• Ensure systems operate with stability, accuracy, and security.
• Establish and maintain data governance, usage policies, access provisioning, ITGC compliance, and audit readiness.

• Partner with Operations, HR, Finance, Safety and other departments to map, standardize, and document core operational processes.
• Lead efforts to build the Enterprise Operating Model, ensuring all workflows are scalable, repeatable, and consistent across the organization.
• Develop clean, accurate process flows and documentation to support training, adoption, accountability, and performance visibility.
• Identify inefficiencies and design system-first, automation-ready workflows that reduce waste and increase reliability.

• Lead enterprise AI adoption strategy, focusing on practical, scalable use cases that improve forecasting, scheduling, estimating, reporting, safety analysis, and customer service.
• Oversee development of dashboards, reporting tools, and automated workflows in partnership with data teams.
• Establish structured methods for requirement gathering, data validation, user testing, and iterative improvement.

• Serve as the organization’s primary connector between business units, technical teams, and vendors.
• Communicate complex system concepts in a simple, clear, and actionable manner to senior leadership and field teams.
• Build strong relationships and maintain a collaborative, service-oriented culture grounded in C.T.H.
• Support enterprise change adoption through training, communication, and coaching.

• Lead and mentor the Business Systems team, cultivating a high-performance, empathetic, growth-oriented culture.
• Provide individualized coaching, setting clear expectations and holding team members accountable.
• Ensure capacity planning, role clarity, succession planning, and continuous learning are built into the team’s structure.
• Address performance gaps with transparency, empathy, and timely intervention.

• Manage all enterprise technology projects, ensuring on‑time and on‑budget delivery.
• Serve as the primary liaison to the on‑prem Technical Managed Service Partner, ensuring all technical support services are delivered with high quality, efficiency, and cost discipline, while maintaining alignment with the company’s long‑term technology roadmap and strategic vision.
• Provide oversight for external vendors, consultants, and integrators; ensure service quality and value.
• Prepare…