Assistant Manager

Summary

An Assistant Manager at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls.

• Provides customer service leadership and direction for the entire store and team of employees working in the same location.
• Ensures that employees follow all Company policies.
• Promotes and maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan‑ogram integrity and appropriate sign placement.
• Ensures the store maximizes sales and educates staff on selling initiatives.
• Monitors store activities to ensure that transactions are taking place in the proper manner.
• Ensures food‑service products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion.

• Retail experience and customer service experience required.
• Vehicle required to conduct price surveys.
• Ability to occasionally lift objects up to 50 pounds.
• Ability to frequently lift objects up to 10 pounds.
• Ability to rarely perform repeated climbing and fine hand manipulations.
• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling.
• Ability to frequently perform repeated bending and reaching.
• Ability to continuously perform repeated simple hand grasping.
• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler.
• Ability to stand for an entire shift if/as required.
• Must be available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods.
• Has necessary means to conduct area pricing surveys.
• High school diploma or GED.
• Previous supervisory experience preferred.
• Retail experience a plus.
• Completion of the Assistant Store Manager Training Program and other relevant company-required training programs and certifications.
• Good understanding of company systems and technology.
• Excellent communication skills and ability to research and resolve issues.
• Knowledge of retail business management practices.
• Knowledge of all types of store transactions and related programs.
• Knowledge of ways to handle customer and employee injuries, incidents and accidents.

• Exhibits strong leadership qualities and a desire to succeed.
• Serves as coach to employees by modeling appropriate workplace behavior.
• Interacts positively with employees by seeking input and providing appropriate feedback.
• Seeks opportunities for employees to develop skills.
• Identifies and attracts outgoing, customer‑focused individuals to build a customer-driven workforce.
• Understands, actively demonstrates and promotes the principles of customer service initiatives.
• Creates excitement around company initiatives in order to drive sales goals.
• Empowers employees to make non‑personnel related decisions in absence of immediate manager.
• Fosters a work environment where good performance is recognized and rewarded.