Guest Services Representative

Job Details

Location:

Lake Region Healthcare Corporation - FERGUS FALLS, MN 56537

Position Type: 32 Hours Biweekly

Schedule:

Day shifts (7:30am-4:00pm or 8:00am-4:00pm) with a 32‑hour biweekly schedule.

32 hours biweekly, day shifts from 7:30am‑4:00pm or 8:00am‑4:00pm.

Hourly Wage Range: $16.86 - $21.05. Final compensation will be determined based on experience, qualifications, and internal equity considerations.

• Greet customers warmly, maintain confidentiality, and consistently present a pleasant, professional demeanor.
• Assist customers with mobility and transportation needs, including wheelchairs, patient transport, valet parking, and help getting in and out of vehicles.
• Provide clear directions and facility information to support customers in navigating services and locations.
• Keep the entrance and lobby safe, clean, organized, and well‑stocked, including maintaining wheelchairs and a neat workstation.
• Stay attentive to customer needs, monitor lobby activity, support comfort and safety, and share helpful feedback to improve the overall experience.

• Medical and dental coverage
• HSA, FSA, 401(k) plans
• EAP, life and disability coverage
• Voluntary accident, critical illness, and hospital indemnity coverage
• Pet insurance,  protection, and legal services
• Effective date of coverage for most plans is the first of the month, following a 30‑day waiting period for new employees.

Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• High school education or equivalent.
• Excellent customer service skills.
• Dependability, professionalism, and strict confidentiality.
• Ability to work independently and as a team player with a positive, person‑centered attitude.
• Professional composure and demeanor at all times.
• Valid state driver's license and no more than one at‑fault accident in the last three years.
• Successful completion of the pre‑employment health screening process.
• Flexibility to attend the work site per schedule and be available where patient needs warrant presence.

The applicant must adhere to LRH values:
Excellence, Collaboration, Respect, Integrity, Person‑Centered, Stewardship, and Innovation.