Assistant Manager

Assistant Manager – Caribou Coffee – Fergus Falls, MN

Description:

At Caribou Coffee we create day‑making experiences that spark a chain reaction of good. This Assistant Manager role is a growth position designed to develop future leaders who think strategically about the store and globally about the District and Caribou as a whole. It’s an opportunity to step into leadership, collaborate with the General Manager, and make an impact on the team and the community.

The Assistant General Manager (AGM) is a growth role intended to develop future leaders to think strategically about the store and globally about the future of the district and Caribou as a whole. This role requires individuals to step into leadership and possess an insatiable hunger for development and growth.

• Demonstrate the do‑of for Team Member and Shift Leader with ease, enthusiasm, and excellence.
• Develop a thorough understanding of the business to the level of a General Manager over the course of a year.
• Act as the spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction — and teaching the team to do the same.
• Champion an environment that fosters goal‑surpassing speed through effective deployment, in‑the‑moment problem solving, and team motivation.
• Take responsibility for hitting sales goals through the connection between speed & service.
• Lead problem resolution, demonstrating calm, professionalism, emotional maturity, and a commitment to listening to understand.
• Make connections between day‑to‑day behaviors and the end result as you develop a broad understanding of the Profit & Loss statement.
• Organize, execute, and improve administrative tasks and connect daily/weekly/monthly tasks to overall business success.
• Maintain all store funds while on shift by enforcing cash‑handling policies.
• Place, receive, and verify orders; conduct inventory; control waste, dates, and rotate inventory when necessary.
• Think holistically about the success of the store—focusing on not just your shift, but the next one and beyond.
• Seek to solve problems by understanding root causes and creating sustainable change.
• Bring the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Fully embrace growth and development in this role, bringing humility and curiosity to the team and the role.
• Bring curiosity and a learner’s mindset to the role and leadership; ask questions like:
  What do I want to learn? What else can I do? What other experiences can I have?
• Take ownership of your own development and be hungry for feedback and continuous improvement.
• Lead with a global view of the Caribou brand—from shift to store to district to company.
• Be a relentless culture champion, bringing the purpose and values to life in every interaction.
• Create an open and trusting relationship with the General Manager.
• Bring a competitive fire to the role, seeking to hit (or beat) goals and win the game of creating day‑making experiences.

• 1–3 years of prior restaurant or retail experience requiring strong customer service commitment and orientation.
• Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
• Minimum age 18.

• High school diploma or GED equivalent.
• Valid driver’s license and reliable transportation.
• At least 1 year of supervisory experience.

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and the ability to stand for 4 to 8 hours. These requirements may be accommodated with or without reasonable accommodations.

$16.52 – $27.53 per hour. Starting pay is subject to local and state minimum wage regulations.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

If you have a disability or special need that requires accommodation, please let us know.