Head Teller - Fern Creek

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern, and Northern Kentucky, as well as the Indianapolis, Indiana, and Cincinnati, Ohio metropolitan markets.

Job Title: Service Associate III

FLSA Status: Non-Exempt

Department: Retail

Hours of Operation: Varies by branch location;
Saturdays by rotation

To actively supervise tellers at branch location to ensure: customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional.

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

• Exemplify our 212 commitment to service.
• Perform all duties of a Service Associate II.
• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions.
• Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas.
• Perform various branch level audits of cash and cash handling equipment.
• Approve checks and deposits according to SYB check cashing and hold waiver policies.
• Balance ATM.
• Order and ship money to maintain proper inventory and fill coin and currency orders.
• Participate in the interviewing process and hiring decisions.
• Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews.
• Participate in weekly team meetings.
• Communicate procedural changes or updates to the staff.

Will work on teller line, which requires long periods of standing and/or at a desk.

Education: High School Diploma or GED Equivalent

Experience: 6 months of teller experience

• Good written and verbal communication skills.
• Proven decision-making ability.
• Proven ability to supervise and work well with others.
• Professional appearance and demeanor.
• Must be dependable.

Supervisory Responsibility: Help lead and guide Service Associates on the teller line.

• Primarily sedentary work performed in an office environment.
• Ability to sit for extended periods of time while working at a computer.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment.
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person.
• Visual acuity sufficient to read computer screens, printed documents, and financial data.
• Occasional standing, walking, bending, or reaching.
• Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies).

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program