Operations Manager in Behavioral Health Facility

Start My Wellness
• Ferndale, MI (On-Site)

The Office & Operations Manager runs the day-to-day administrative and operational engine of the practice. This role supervises administrative staff, supports providers, keeps office systems running smoothly, and makes sure the details — schedules, records, vendor relationships, patient experience — don't fall through the cracks. It's a hands-on role for someone equally comfortable solving a printer problem and building a better onboarding checklist.

Reports to:

CEO

Status:
Full-Time

• Oversee daily office operations and ensure policies/procedures are followed
• Maintain office supplies, equipment, and facility upkeep; coordinate vendor services
• Troubleshoot operational issues as they come up

• Supervise administrative staff, including hiring, onboarding, and training
• Monitor performance and manage staff schedules

• Coordinate provider onboarding, workspace assignments, and admin/equipment needs
• Oversee front desk operations and patient communication standards
• Help resolve patient concerns and maintain service quality

• Develop and maintain office procedures; identify workflow improvements
• Keep organized, accurate administrative and compliance records
• Process invoices and vendor payments; assist with payroll prep
• Monitor office expenses and maintain related financial records

• Lead office improvement projects and support implementation of new systems, tools, or operational initiatives

• 5+ years of office management, operations, or administrative leadership experience
• Supervisory experience
• Strong organizational, written, and verbal communication skills
• Ability to juggle multiple priorities and deadlines
• Proficiency with Microsoft Office and Google Workspace

• Experience in healthcare or behavioral health settings
• Experience with EHR systems
• Experience with project coordination
• Experience supporting accreditation or regulatory compliance processes (e.g., CARF, Joint Commission)

Full-time, Monday–Friday during standard business hours, with some WFH flexibility. Occasional additional hours based on operational needs.