Senior Delivery Operations Manager

Job Title:

Delivery Operations Manager

Department:
Delivery Operations

Reports to:

Director of Retail Operations

FSLA Status:
Exempt

Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world‑class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co.,

Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.

As the Delivery Operations Manager, you will be responsible for overseeing multiple departments and the end‑to‑end delivery process, from planning and execution to monitoring and reporting. This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop the team.

Outlined below is what we see you doing at this point in time. We are a fast‑growing company looking for people that are excited to grow along with us.

• Operational Efficiency:
  Develop and implement processes and best practices to streamline delivery operations. Ensure timely and accurate deliveries, optimize routes, and manage resources effectively to maximize productivity.
• Promote a culture of accountability to meet or exceed company goals and initiatives.
• Data‑Driven Decision Making:
  Utilize data analytics and performance metrics to monitor and improve delivery operations. Identify trends, analyze performance data, and implement strategies to enhance efficiency and reduce costs.
• Ensure effective communication and coordination with all managers, staff, and cross‑functional teams to ensure proper operations of the company.
• Revenue Growth:
  Drive revenue growth by identifying and implementing opportunities to increase delivery volume, improve service quality, and expand our customer base.
• Develop, implement, and maintain quality control and safety assurance protocols.
• Increase efficiency of existing processes and procedures to enhance the company’s internal capacity.
• Foster a culture of collaboration and innovation within the delivery team.
• Leadership and Team Management:
  Inspire, mentor, and lead the delivery ops team to achieve operational excellence and promote a culture that encourages morale and performance. Foster a positive and motivated work environment that encourages teamwork and continuous improvement.
• Clearly communicate vision and strategic goals, and clarify strategic roles to ensure employees understand how they contribute to the organization’s goals.
• Ensure the right capabilities and organizational structure are in place for success. Measure and communicate progress, provide feedback.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Make important policy, planning, and strategy decisions as well as develop and implement operational policies and procedures.
• Analyze data to identify process improvement opportunities and cost savings.
• Report on operational efficiency and quality standards.
• Oversee staffing plans, recruitment, and training. Ensure all agents are appropriately trained and have a strong understanding of workplace standards and compliance.
• Oversee the CRM software and internal processes to ensure effective support for drivers, customer support, and other supporting departments and employees.
• Expeditiously handle, communicate, and update the appropriate systems for all potential issues, problems, accidents, or equipment breakdowns.
• Identify operational weaknesses, and drive innovation and scalability.
• Develop high‑performing agents through daily…