Delivery Operations Manager

Location

2625 Hilton Rd STE 100, Ferndale, MI 48220, United States

$70,000 - $100,000 per year

Senior Delivery Operations Manager

Full-Time Exempt

Oversee multiple departments and the end‑to‑end delivery process, from planning and execution to monitoring and reporting. Drive operational excellence, manage complexity, influence the team, and deliver results.

• Develop and implement processes and best practices to streamline delivery operations, ensuring timely and accurate deliveries, optimizing routes, and managing resources effectively.
• Promote a culture of accountability to meet or exceed company goals.
• Document, implement, and continuously refine SOPs and operational policies.
• Analyze data to identify process improvement opportunities and cost savings; report on operational efficiency and quality standards.
• Utilize performance metrics to monitor and improve delivery operations, identifying trends and implementing strategies to enhance efficiency and reduce costs.
• Coordinate communication across all managers, staff, and cross‑functional teams to ensure smooth operations.
• Drive revenue growth by expanding delivery volume, improving service quality, and growing the customer base.
• Maintain quality control and safety assurance protocols.
• Lead, mentor, and inspire the delivery ops team to achieve operational excellence and foster a motivated, collaborative work environment.
• Ensure the organization’s structure and capabilities support success; measure progress and provide timely feedback.
• Develop staffing plans, handle recruitment, and recommend training; ensure all staff are fully trained.
• Maintain compliance with state cannabis and delivery regulations and company policies.

• B.S. or B.A. in Business Administration or a related field preferred.
• 5+ years of proven experience leading multiple teams in fast‑paced operations management.
• Excellent leadership, team management, and mentorship skills.
• Strong communicator capable of building relationships internally and externally.
• Ability to manage pressure, multitask, exercise sound judgment in ambiguous circumstances, and adapt flexibly.
• Strong analytical and problem‑solving skills with data interpretation.
• Financial management experience and budget oversight.
• Exceptional organization, time management, and attention to detail.
• Basic technology proficiency (POS, Microsoft Office, Google Suite).
• Flexible schedule with availability for days, evenings, weekends, and holidays.
• Reliable mobility and capacity to lift up to 25 lbs continuously.

Continuous mobility throughout the shift, including twisting, frequent bending, pulling, pushing, crouching, stooping, and reaching; continuous lifting or moving up to 25 lbs.

• Medical, Dental, Vision benefits effective first of the month following the first day of employment.
• Paid time off.
• Employee‑sponsored life insurance.
• Employee assistance program.
• 401(k) with matching.

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self‑identify during your application.

Must be at least 21 years of age as required by the Cannabis Regulatory Association.