Customer Service Representative

Customer Service Representative

Location:

Ferndale, Washington, US.

Position Type:
Full-time Retail Banking – Pay range: $18.00 to $21.03 per hour.

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over… WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states.
Our company motto is:
Love What You Do…Make A Difference!

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must kind
  .

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

• Previous work in retail, consumer service delivery, or client relations.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

We are committed to Equal Employment Opportunity and affirmative action for persons in all job titles. All promotions and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or disability, in accordance with federal law. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

No discrimination is tolerated, and we provide reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you believe you need a reasonable accommodation, please contact us at .

Know Your Rights:
Workplace Discrimination is Illegal –  for more information.

California Consumer Privacy Act- CCPA (2025).

Posted date: 3/5/2026.