Marketing Players Club Representative Job Ferndale area,Washington USA,Entertainment & Gaming

Description

Job Purpose:

To execute the duties necessary to operate the casino player's club. This includes registering new players, providing current customers with point and or offer information; assisting in club giveaway programs and sell concert tickets.

Qualifications:

High School Diploma or GED required
Must be 18 years of age

Must be able to work a variety of schedules, evenings, weekends and holidays

Must have excellent interpersonal, problem solving and customer service skills.
Must possess a positive attitude
Computer data entry experience preferred.
Must be able to work well with diverse clientele
Must have outgoing and caring personality

Licensing Requirements:

Class 2 gaming License

Essential Job Functions:

Understand and properly communicate the benefits and privileges of the tiered player's card.
Answer clearly and understand all guest questions.
Recognizes frequent guests.
Monitor promotions and awards prizes.
Enters guest data into the computer.
Makes necessary corrections concerning guest's information in the computer system.
Maintains contact with other departments.
Inform supervisor of all pertinent information that may impact the players club.
Keep supervisor aware of supply needs.
Performs tasks by receiving and appropriately directing internal and external guests and callers.
Provides specific and general departmental information regarding the casino.
Provides high quality customer service and hospitality in the execution of these tasks and responsibilities.
Promote and carries out all player club member promotions and events.
Available and willing to work any changes in hours deemed necessary.
Responsible for maintaining a consistent, regular good attendance record.
Perform all other related duties as assigned.

Physical/Mental Requirements:

Constantly concentrating, remembering, paying attention to and observing details.
While performing the duties of this job, the team member is regularly required to stand for duration of shift; reach with hands and arms; and talk or hear and lift or move up to 25 pounds.

Working conditions:

Works indoors in a climate-controlled environment.
Noise; smoke; odors.
Working with others and independently.
Must be able to lift, push, pull and or move 25 pounds or more
Extended hours and irregular shifts may be required

Requirements

Qualifications:

Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
Knowledge of personal computer, typing, organizational skills, read, write and speak English.
Ability to use electronic equipment including, Kiosks, adding machine and telephone.
Must have extremely outgoing and caring personality.