Customer Experience Associate

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, apply for the position of a Customer Experience Associate.

• Process financial transactions such as deposits, withdrawals, and bill payments per operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend appropriate solutions while exercising discretion on confidential matters.
• Respond and resolve customer concerns using standard procedures and escalating non-standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Solid administration, organizational, planning, and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• Go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• Dynamically communicate, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs are available to help colleagues and their families achieve their financial, physical, and mental well‑being goals.

Sans Objet

Please note that this job opportunity is subject to provincial regulation for employment purposes.