Guest services agent - hotel

Overview

Languages:

English.

• Secondary (high) school graduation certificate or equivalent experience

7 months to less than 1 year.

On site. Work must be completed at the physical location. There is no option to work remotely.

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

• Financial benefits
  • Bonus
• Other Benefits
  • On-site housing options

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups. Support for newcomers and refugees.

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Does not require Canadian work experience