Hotel Front Desk Agent - Winter; Seasonal

Hotel Front Desk Agent - Winter (Seasonal)

Join our Hotel Operations team as a Front Desk Agent for Lizard Creek Lodge & Slopeside Lodge. This is a front desk, guest facing position whereyou will ensure the first line of contact with our guests is running smoothly.

If you enjoy being part of a team, ensuring our world class guests have thebest experience possible, and have a strong passion for mountain culture, thisis the role for you.

• complete hotel reservations, maintain current bookings and enforce cancellation policies
• complete guest check-ins, room reservation modifications, and guest check-outs
• coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion
• sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests
• know andadhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• be trainedin, know and follow all safe work procedures included in the Safety Management Program
• completeother fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels

• Physically fit and able to perform somewhat demanding work
• Comfortable working at a desk for multiple hours at a time
• Experience working in hotels and hospitality is an asset (training provided)
• Ability towork well independently and as part of a team
• Strong commitment to safety and following procedures

• Frequent standing, walking, bending, and use of hands and arms

• Competitive wage: $20.00 p/hour as per collective agreement ($20.60 from Jan 1st 2027)
• Mountain access perks:
  Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts:
  
  Enjoy savings on food & beverage,rentals, retail itemsandhotel accommodation.
• Employee Events & Recognition:
  Participate in fun, year-round staff events andbe recognized through our employee awards program
• Join afun and passionate team to share RCR mountain adventures with!

Whether it’s the mountain culture, historic downtown Fernie,or just a love for skiing or boarding, Fernie Alpine Resort is the place to be.

We are an equal opportunity employer and look forward to hearing from all qualified applicants.

Experience the Ultimate.

By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.