Sales Training & Workforce Manager

We create best‑in‑class products – from anti‑aging serums, to immune support formulas, to online courses. Our wellness formulas have been designed by one of America’s top anti‑aging doctors, our products are fueling explosive growth.

From the start, we’ve operated as a fully remote team, united by a shared mission, clear values, and a dynamic, high‑performance culture. We move fast, play to win, learn from mistakes, and celebrate victories—together. Many of our team members have been with us for over five years, consistently growing their skills, relationships, and impact along the way.

We offer the perfect blend of stability, flexibility, and opportunity to shape your success. If you’re ready to be part of a supportive, highly‑motivated team that’s breaking records and redefining what’s possible—apply now.

• We’re Obsessed With What People Respond To
• We’re Scrappy
• We’re Kaizen
• We Follow Through
• We Give a Damn
• We Win and Help Win

The Sales Training & Workforce Manager is responsible for two of the most critical functions in our outbound operation: getting agents ready to produce and making sure they stay productive every hour they are on the clock. Reporting directly to the Call Center Director, this individual owns the onboarding and training pipeline for our Recovery & Restock channels, manages real‑time workforce activity and lead distribution, and provides direct oversight of the QA organization, the Recovery & Restock Team Lead, and the Sales Coordinators supporting Protocol Review.

This role is built for a decisive operator who knows how to build a bench, run a floor, and hold people accountable to results. As the team scales, this role may expand to include inbound operations.

• Own the full onboarding experience for all Recovery & Restock agents from day one through productivity certification.
• Deliver role‑specific training across Decline Recovery, Abandoned Cart, Appointment Setting, and Restock using established scripts, SOPs, and Salesforce/Vonage workflows.
• Maintain a structured ramp program with defined milestones and clear criteria for when an agent is ready to go live.
• Revise training materials when performance or revenue data support changes; track before/after results on every update.
• Ensure every agent completes FCC/TCPA compliance training before placing their first call, without exception.
• Partner with the Protocol Review Sales Coach and Trainers when QA findings reveal cross‑channel training gaps.

• Monitor agent activity throughout the day and minimize idle time; every agent should have a clear task, queue, or channel assignment at all times.
• Manage daily and real‑time lead allocation across Recovery & Restock channels based on volume, priority, and staffing.
• Issue clear, timely directives to agents and team leads including channel switches, power hours, and individual agent assignments.
• Manage round‑robin lead rotation for appointment setters, including same‑day coverage reallocation when agents are unavailable.
• Ensure Sales Coordinators are actively managing Protocol Review appointment coverage and reassigning to protect an 80% show rate.
• Keep Salesforce queues clean and moving; no lead should sit idle while agents are available.

• Serve as the direct manager for the Recovery & Restock Team Lead, QA Team Lead, and Sales Coordinators.
• Deliver structured coaching, performance improvement plans, and disciplinary actions in accordance with company policy.
• Know when policy is a firm line and when a situation warrants a conversation with the Call Center Director; come with a recommendation, not a question.
• Manage all documentation required to support termination recommendations; final approvals route through the Call Center Director.
• Communicate QA scoring results and trends to the Protocol Review Sales Coach and Trainers as actionable feedback.

• Own Recovery & Restock channel KPIs and act before metrics fall off target.
• Identify patterns in Salesforce and Vonage data and bring findings to the Call Center Director and Head of…