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Customer Care Representative - Enterprise
Job in
Fernley, Lyon County, Nevada, 89408, USA
Listed on 2026-05-13
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-05-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Process electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC's large Enterprise Customers.;
Assist customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns.;
Interact with National Account Managers in order to promote MSC's sales related solutions, account retention and revenue generation strategies.;
Communicate customer concerns to management ensuring the most effective problem resolution.;
Utilize 3rd party purchasing portals. Work with the Credit and ITB2B Teams to ensure customers' orders are being processed and invoice rejections are minimized.
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