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Rep, Cust. Care - Regional Omnichannel
Job in
Fernley, Lyon County, Nevada, 89408, USA
Listed on 2026-05-14
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-05-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Answer inbound sales and service customer calls and emails to process orders and upsell;
Interact with Field Sales Associates to promote MSC's solutions and revenue generation;
Utilize systems (AS/400, WebSOE, Salesforce, MSC website) to address customer needs;
Mentor and train other Regional Omnichannel Representatives;
Ensure timely and accurate resolution of customer inquiries through ticket management systems
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