Customer Success Team Lead
Job in
Fernley, Lyon County, Nevada, 89408, USA
Listed on 2026-06-06
Listing for:
Tribute Technology
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
To support a growing Customer Success function, the full-time Customer Success Team Lead will design processes, manage a team, and collaborate with stakeholders to enhance customer experiences in a remote environment.
Key responsibilities- Develop scalable processes and playbooks to ensure consistent value delivery to customers
- Attract and empower top talent while driving productivity through automation and high-value customer outcomes
- Build partnerships with Sales, Product, and Support to advocate for customer needs and enhance operational excellence
- 5+ years of experience in Customer Success or Account Management within an Enterprise SaaS business
- Prior experience leading a Customer Success or Account Management team
- Strong coaching and people management skills in structured environments
- Data-driven with a focus on process improvement and operational excellence
- Bachelor's degree required; MBA or advanced degree is a plus
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