Client Concierge
Listed on 2026-06-07
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Customer Service/HelpDesk
Client Relationship Manager
Client Concierge | Divorce With A Plan (Remote/Flexible)
Make a Real Difference. Every client deserves to feel heard, supported, and confident. As the Client Concierge, you’ll own the client experience from day one, building trust, reducing stress, and keeping clients aligned with their goals.
About Us:
Divorce With A Plan is a modern family law firm helping clients navigate divorce and child custody matters with clarity, purpose, and long‑term focus. We empower clients to make informed decisions during some of the most personal and stressful times of their lives, keeping their goals and their family’s future front and center.
As the Client Concierge, you are the heart of the client experience. You will guide clients from onboarding to case closure, ensuring they feel supported, informed, and confident every step of the way. This is a non‑legal role, but strategically critical—your work directly impacts client satisfaction, retention, and engagement.
Who You Are• Calm, empathetic, and emotionally intelligent under pressure
• Skilled listener who asks thoughtful, purposeful questions
• Confident setting boundaries while keeping clients supported
• Highly organized and able to manage multiple client relationships
• Able to explain complex processes clearly and reassuringly
• Motivated to drive client satisfaction and long‑term engagement
- Serve as the primary non‑legal contact for clients, answering questions and guiding them through the process
- Conduct milestone check‑ins and value alignment conversations
- Track client progress, deadlines, and communications in our case management system
- Identify and resolve client concerns, escalating only when necessary
Collaborate with attorneys, paralegals, marketing, and client success teams - Help clients see the value of our services, fostering retention, engagement, and referrals
- 2+ years in client service, account management, or client success (law firm experience a plus)
- Bachelor’s degree preferred (communications, business, legal studies, or similar)
- Excellent verbal and written communication skills
- Experience with CRM or case management systems (Clio Manage preferred)
- Experience with Google Workspace
- Ability to handle sensitive, high‑stress client interactions professionally
$26.44 - $28.85 hourly
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