Instructor Manager, Securities & Insurance

Job Title
Instructor Manager, Securities & Insurance

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best‑in‑class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Instructor Manager is responsible for supporting the growth of the Securities and/or Insurance business through the delivery of instruction, including hiring, training, managing, and engaging a team of excellent instructors. This position will also provide subject matter expertise for instructors and students, plus seek opportunities to develop and improve our live and on‑demand classroom offerings. Additionally, the Instructor Manager will ensure excellent instruction and learning experiences for our students by regularly evaluating and coaching the performance of instructors.

• Directly manage teachers to ensure excellent standardized delivery for classroom courses, coaching calls, and Instructor Link.
• Collaborate with the Classroom Operations team on instructor selection and class assignments.
• Analyze instructor evaluations, student feedback, and other metrics in order to support instructor performance and development. Provide instructors with feedback, professional development, and training opportunities to enhance teaching skills.
• Accurately manage payroll for all direct reports.
• Serve as the primary point of contact for instructors, addressing their concerns and providing support as needed.
• Work directly with the Teacher Recruitment Team to identify and prioritize instructor hiring needs for your team. Oversee the interviewing, onboarding, and training process for new teachers.
• Collaborate across teams to solve problems and ensure excellent student experiences across your area of responsibility.
• Collect content feedback from instructors and share with the product team in an effort to improve products.
• Communicate product updates and changes to instructors as needed to ensure they have the most updated versions and information for students.
• Work with other teams as needed to solve teacher‑related student escalations.
• Participate occasionally as needed on certain client calls with Sales and Customer Engagement when an Academic SME is needed.
• Teach classes occasionally as needed based on business priorities.

• College degree in business, finance, insurance, or related areas.
• 5+ years of industry experience and training in specific subject matter (Insurance or Securities).
• Excellent communication skills using Word, Excel, and/or PowerPoint. Proficient in online delivery methods including Zoom.

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8–10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new‑hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time‑off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full‑time positions, Kaplan has three Salary Grades. This position is Salary…