Lab Systems Architect

Syniti, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune
2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data.

The Lab Systems Architect plays a critical role in the success of Syniti’s Education Services department by designing, implementing, and maintaining technical lab environments that support both eLearning and instructor-led training. This role ensures the seamless operation of lab systems, supports integration with learning platforms, and collaborates cross-functionally to enhance system workflows and user experience. The ideal candidate is a technically skilled, detail-oriented problem solver with a passion for enabling learning through robust infrastructure.

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments.
• Manage and maintain lab snapshots, resolving configuration defects as they arise.
• Optimize lab usage policies in collaboration with Education Coordinators and Leadership.
• Monitor VM usage reports and metrics, ensuring alignment with budget and demand.
• Support LMS system integrations as required.
• Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms.

• Allocate and reset user training accounts.
• Stay current with new feature releases across all education platforms.
• Provide on‑call support for lab systems used in global training programs, including availability during evenings and weekends as needed.
• Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps. Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience.
• Train internal and partner instructors on lab systems.

• Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience.
• Manage stakeholder expectations and requirements related to lab systems and processes.
• Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs.

• Document system configurations, best practices, and technical procedures.
• Own and maintain the Education Services Revenue Report, providing monthly updates to Finance.
• Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

• Proficiency in SQL and at least one of the following databases:
  Oracle, MS SQL Server, IBM DB2, or MySQL.
• Proficiency in Postgre
  
  SQL.
• Experience managing hypervisor solutions and SaaS platform architecture.
• Familiarity with Syniti platforms:
  Stewardship Tier, ADM, SKP, and Migrate (ADMM) is a plus.
• Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint.
• Experience with Windows Server and Azure Active Directory.
• Understanding of the Software Development Life Cycle (SDLC).
• Strong technical writing and documentation skills.
• Excellent communication, collaboration, and stakeholder management abilities.
• Knowledge of Graph
  
  QL queries and mutations (preferred).
• Self‑starter with a proactive approach to problem‑solving.
• Ability to manage multiple priorities in a fast‑paced environment.
• Passion for education technology and continuous improvement.

By applying for this position, you…