IT Business Analyst - Transport Management System

Key Responsibilities

• Analyze and document business requirements for Transportation Management System (TMS) implementations.
• Configure and customize Mercury Gate TMS to meet client-specific needs.
• Conduct system testing, troubleshooting, and optimization to ensure high performance and reliability.
• Provide training and support to end-users on Mercury Gate TMS functionalities.
• Manage integration efforts between Mercury Gate TMS and other enterprise systems (ERP, WMS, etc.).
• Develop functional specifications and work with development teams to implement system enhancements.
• Monitor key performance indicators (KPIs) to assess TMS performance and recommend improvements.
• Ensure compliance with industry regulations and company policies within TMS configurations.
• Lead workshops and meetings with clients to gather requirements and present solutions.
• Support project management activities, including timelines, resource allocation, and risk management.
• Develop and maintain documentation, including user manuals and training materials.
• Collaborate with cross-functional teams to deliver comprehensive solutions.
• Stay up-to-date with the latest Mercury Gate TMS technologies and industry trends.

• Bachelor's degree in Computer Science, Information Technology or a related field.
• 3+ years of experience with TMS solutions, preferably Mercury Gate.
• Strong knowledge of supply chain management and best practices.
• Experience with SQL and data analysis tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.